الإنجليزي العام من الأساس للمحادثة · الدرس 11 من 14
المحادثة اليومية والمهنية
عبارات جاهزة للتعارف، الهاتف، خدمة العملاء، الاجتماعات، الاعتذار والشكر، وطلب التوضيح.
المحادثة الطبيعية تعتمد على عبارات جاهزة (Chunks) أكثر من القواعد. احفظ هذه العبارات كما هي وتدرب عليها بصوت عالٍ.
التعارف
Hi, I'm Ahmed. Nice to meet you.
— Nice to meet you too.
What do you do? — I work in customer service at a bank.
How long have you been there? — About two years.
— Nice to meet you too.
What do you do? — I work in customer service at a bank.
How long have you been there? — About two years.
المكالمات الهاتفية
| الموقف | العبارة |
|---|---|
| الرد | Good morning, Customer Service. Ahmed speaking. How may I help you? |
| طلب شخص | Could I speak to Mr. Saleh, please? |
| الانتظار | Please hold the line. / One moment, please. |
| غير متاح | I'm afraid he's not available. Can I take a message? |
| عدم السماع | Sorry, the line is bad. Could you repeat that? |
| الإنهاء | Is there anything else I can help you with? Have a nice day. |
خدمة العملاء
How can I help you today?
Could I see your ID, please?
Please fill in this form and sign here.
Your card will be ready in three working days.
I'm sorry for the inconvenience. Let me check that for you.
Could I see your ID, please?
Please fill in this form and sign here.
Your card will be ready in three working days.
I'm sorry for the inconvenience. Let me check that for you.
الاجتماعات
| الوظيفة | العبارة |
|---|---|
| إبداء الرأي | In my opinion… / I think we should… |
| الموافقة | I completely agree. / That's a good point. |
| الاعتراض المهذب | I see your point, but… / I'm not sure about that. |
| الاقتراح | Why don't we…? / How about…? |
| طلب التوضيح | Could you clarify what you mean by…? |
| التلخيص | So, to sum up, we've agreed to… |
الشكر والاعتذار
Thank you for your help. — You're welcome. / My pleasure.
I really appreciate it.
I'm sorry for the delay. — No problem. / Don't worry about it.
I really appreciate it.
I'm sorry for the delay. — No problem. / Don't worry about it.
عندما لا تفهم
Sorry, could you say that again?
Could you speak a bit more slowly, please?
What does '…' mean?
Do you mean that…?
Could you speak a bit more slowly, please?
What does '…' mean?
Do you mean that…?
لا تخجل من طلب الإعادة. المتحدث الأصلي يطلبها أيضًا، وهي أفضل من التخمين الخاطئ.
الخلاصة
- احفظ العبارات كوحدات جاهزة.
- في الهاتف: الرد، الانتظار، الرسالة، الإنهاء.
- في الاجتماعات: رأي، موافقة، اعتراض مهذب، اقتراح.
- اطلب التوضيح بدل التخمين.
الكلمات المفتاحية: